Implementation of digital onboarding for mobile application

Smart digital solution transforms customer experience and reduces costs

A smart digital solution transforms customer experience and reduces costs, completed by 2 FTEs in 5 months.

Cost savings in IT and operations

Project delivered in 5 months by 2 GFT FTEs

Project delivered in 5 months by 2 GFT FTEs

Challenge

Deliver digital onboarding for the bank’s global mobile application

Enabled the use of high-quality/high-volume images to support digital onboarding
Use of visual recognition algorithms and artificial intelligence to improve image parameters, including brightness, focus, noise reduction and smearing
Delivery of a solution that facilitates the efficient management of high volumes in short packages to support mobile applications
Built on a “future-proof” componentized architecture that can be reused

A strategic project spanning WebAssembly, visual analysis, user experience evaluation and advanced technologies

A hands-on approach including, on-site UX/UI workshop, visual analysis of images, user experience evaluation and user interface mock-up to improve customer navigation.
Extensive use of state-of-the-art technologies: WebAssembly, to reduce the code packages and accelerate the speed of the mobile component; artificial vision algorithms based on OpenCV to improve images; web components to facilitate code reuse
Adopting OpenCV as a proven technology, sophisticated algorithms enable continual fine tuning of images, including brightness evaluation and adjustment, ratio assessment and a normalized scoring system to control image quality
An optimized application with a code size of less than 2 MB compiled through WebAssembly
Processing large and increasing volumes of high-quality images within a web component in Polymer

A cost-effective, streamlined onboarding process that improves the user experience

The new solution supports the bank’s reputation at the forefront of digital innovation
Customer onboarding is simplified, the user experience transformed, and the bank can onboard more customers, improving overall user experience and customer satisfaction through faster image capture (less than 1 sec)
Processing costs are reduced through increased automation and the new solution is integrated into the Polymer and LitElement web component framework of the bank