Core insurance platform modernisation

Promutuel transforms business with new core system for claims and policy management

One of the largest damage insurers in Quebec, Promutuel Insurance provided property and casualty insurance through 24 mutual associations and planned to reduce this to16. As part of its business transformation strategy, the group sought a single, modern claims and policy management system that would help eliminate cumbersome paper, improve business processes, reduce costs and support an ambitious growth strategy.

A woman sitting by a window using a tablet, with a dog beside her, representing the modernisation of core insurance platforms for enhanced user experience. — One of the largest damage insurers in Quebec, Promutuel Insurance provided property and casualty insurance through 24 mutual associations and planned to reduce this to16. As part of its business transformation strategy, the group sought a single, modern claims and policy management system that would help eliminate cumbersome paper, improve business processes, reduce costs and support an ambitious growth strategy.

Efficiency improvements

Achieved permanent efficiency gains in claims processing

Process optimisation

Reduced use of independent adjustors and overall claim cycle time

Guidewire innovation award

An award-winning solution – Guidewire Innovation award 2013, 2015 and 2019

Client

Promutuel Insurance

Promutuel Insurance offers insurance products for automobile, home, farm, business, life, and health. It services residents in the province of Quebec through its network of 16 mutual insurance associations. Since its foundation in 1852, Promutuel Insurance has specialized in damage insurance.

Partner

Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. It combines digital, core, analytics, and AI to deliver its platform as a cloud service. More than 450 insurers run on Guidewire.

Challenge

Consolidate claims and policy processing on a single, strategic platform

One of the largest damage insurers in Quebec, Promutuel Insurance provided property and casualty insurance through 24 mutual associations and planned to reduce this to 16
As part of its business transformation strategy, the group sought a single, modern claims and policy management system that would help eliminate cumbersome paper, improve business processes, reduce costs and support an ambitious growth strategy

Engagement

Aligning technology with business success

GFT began the transformation by building a sustainable business case for the project based on Promutuel Insurance’s historic numbers and projections, followed by:

A project implementation roadmap and revised task order management for Guidewire ClaimCenter, PolicyCenter, rating and customer data management
Design and development of a comprehensive product architecture
New business processes and technology to manage claims, policies, ratings, and client data management
New ways to provide remote training and to communicate new standards to all end-users, reducing training costs, learning curve and promote best practices
Implementation of new digital customer services using Guidewire Digital Portals

Benefit

A leaner, more efficient business that is ready to meet future challenges

A single, unified claims platform across all member associations so costs can be shared accordingly
Reduced use of costly independent adjustors and risk inspectors
Increased use of preferred third-party providers, reducing claim costs and time to settle claims
An optimised sales process and new digital offering that has boosted sales by 60% since launch
Winner of 2013 Guidewire Innovation award in Transformation Innovation for delivery 25% under budget and 7 months ahead of schedule
Winner of 2015 Guidewire Innovation award in Change Management for the creation of a new training approach, consisting of a gaming concept, e-learning modules, and online exercises

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One of the largest damage insurers in Quebec, Promutuel Insurance provided property and casualty insurance through 24 mutual associations and planned to reduce this to16. As part of its business transformation strategy, the group sought a single, modern claims and policy management system that would help eliminate cumbersome paper, improve business processes, reduce costs and support an ambitious growth strategy.

Success story

Core insurance platform modernisation

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