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WORKFLOWS Bring intelligence to every corner of your business AI ServiceNow AI Agents autonomously take action on your behalf so you can focus on the work that matters. Power AI agents with our domain-specific models, your models, or any model. Learn More Watch AI Agents Data Power all your workflows, AI agents, and analytics with real-time data from any source on a single platform optimized for speed and scale. Learn More Workflows Automate any process with AI-powered workflow generation. Build workflows with reusable components, configurable playbooks, process mining, and advanced decision support. Learn More IT Security and Risk Human Resources CRM App Development Finance and Supply Chain Run your enterprise IT on a single AI platform Bring your AI, data, and workflows together with automation for more efficient core IT functions. Learn More IT Service Management IT Operations Management IT Asset Management Strategic Portfolio Management Double down on cyber security and reduce risk With ServiceNow AI, security and risk teams are more agile and collaborative, protecting your business from evolving threats. Learn More Security Operations Risk Management Empower employees with ServiceNow AI AI-driven self-service frees employees to get answers, navigate work life, grow careers, and take action faster. Learn More HR Service Delivery Talent Development Workplace Service Delivery Bring on AI to transform customer and agent experiences ServiceNow AI and AI agents accelerate self-service, boost agent and technician productivity, and cut resolution time. Learn More Customer Service Management Field Service Management Sales and Order Management Create and extend processes with AI-powered workflows and automation Connect any system or data to ServiceNow workflows and use AI to quickly automate process bottlenecks. Learn More App Engine Integration Hub Workflow Data Fabric Deliver core business services, using AI to eliminate manual work ServiceNow AI makes processes easier to follow, helping finance and procurement make better, faster decisions. Learn More Sourcing and Procurement Operations Accounts Payable Operations Supplier Lifecycle Operations Explore Solutions Skip UNITE
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Watch Video Learn More Recognition from trusted industry experts Ranked #1 in market share in IT Operations 2023 A Consecutive Leader 5X Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms A Leader in 3 Gartner® Magic Quadrant™ Reports A Leader in 9 Forrester Wave™ Reports Q1 2025, Q1, Q2, Q4 2024, and Q4 2023 See Disclaimers
Gartner, Market Share: All Software Markets, Worldwide, 2023, 22 April 2024
Gartner, Magic Quadrant for Artificial Intelligence Applications in IT Service Management, Chris Matchett, Rich Doheny, Chris Laske, Ankita Hundal, 9 October 2024
Gartner, Magic Quadrant for Enterprise Low-Code Application Platforms, Oleksandr Matvitskyy, Kyle Davis, Akash Jain, 16 October 2024
Gartner, Magic Quadrant for CRM Customer Engagement Center, Pri Rathnayke, Wynn White, Drew Kraus, 11 December 2024

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. The Gartner document is available upon request from ServiceNow. GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

The Forrester Wave™: Software Asset Management Solutions, Q1 2025
The Forrester Wave™: Task-Centric Automation Software, Q4 2024
The Forrester Wave™: P&C Claims Management Systems, Q2 2024
The Forrester Wave™: Strategic Portfolio Management Tools, Q2 2024
The Forrester Wave™: Customer Service Solutions, Q1 2024
The Forrester Wave™: Third-Party Risk Management Platforms, Q1 2024
The Forrester Wave™: Governance, Risk, And Compliance Platforms, Q4 2023
The Forrester Wave™: Digital Process Automation, Q4 2023
The Forrester Wave™: Enterprise Service Management, Q4 2023

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about our objectivity here.
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