Unlocking efficiency with GenAI chatbots for employee support, finance, HR, and beyond: Five real-world use cases
Empowering enterprises with GenAI-driven knowledge solutions
Generative AI is transforming how enterprises access and interact with internal knowledge, opening up new ways of working with a wide range of resources, including documents, databases, code repositories, and even project management tools.
Today, organizations are using GenAI to improve operational efficiency in finance, human resources, and more. These new agents simplify access to company information and automate routine and repetitive tasks, allowing teams to focus on higher-level, strategic work.
“The most important thing is to understand the needs of the user in order to map each need to the correct approach, as not all problems are solved with GenAI. It is a type of technology that allows you to build different solutions for different needs.”
With this in mind, let's look at some specific examples of how generative AI assistants can meet organizational needs in real business settings and how GFT can help organizations implement these solutions to increase efficiency, reduce costs, and improve employee engagement.
1. HR assistant for a healthcare manufacturer
A leading pharmaceutical and chemical manufacturer with over 26,000 employees in 30 countries identified a need to enhance their HR operations by creating an employee assistant.
The goal was to provide
- faster answers to employee questions,
- offer 24/7 support,
- and free up HR staff for more important work.
GFT built a GenAI employee assistant that uses up-to-date company info to answer questions.
It's now used by 10,000 workers and has saved the company the equivalent of three full-time jobs.
The solution uses a Retrieval Augmented Generation (RAG) framework to ensure that results are based on the most recent, relevant, and trustworthy data. This approach eliminates the need to continually train the model on new data and introduces a level of controllability through an easy-to-use admin console.
“Production GenAI solutions need maintenance and observability. By implementing an Admin Console, we can efficiently update the knowledge base, monitor usage and performance metrics, and gather feedback from users, ensuring the system remains effective and reliable.”
2. Automated credit risk assistant for financial institutions
Creating credit memos in banks is challenging. It requires accurate data, regulatory compliance, risk assessments, and cross-departmental coordination.
GFT and Oliver Wyman developed a credit risk solution to simplify this process by automating data aggregation and providing the summaries analysts need.
This GenAI solution
- saves analysts over 50,000 hours annually,
- reducing costs by up to €4 million.
- It improves efficiency
- and allows financial professionals to focus on strategic tasks.
3. Conflict resolution assistant for IT network access
A client faced lengthy and complex processes for resolving network access conflicts.
Their staff had to manually extract relevant information from documents and search a large database for similar past incidents, making the process cumbersome and costly.
GFT created a GenAI employee assistant that reads documents, finds key information, and helps staff look up past problems using an intuitive conversational interface.
This has made solving network access conflicts much faster and cheaper.
4. AI-powered finance assistant
A finance team was wasting time creating Excel reports by hand for every request for financial information. This slowed down decisions and led to errors.
GFT developed an AI-powered financial assistant with a conversational interface that integrates with existing data. The tool uses generative AI to understand and process financial data. Upon receiving a query, it efficiently ingests data, interprets context, and generates accurate, easy-to-understand financial reports, tables, and visuals.
This solution has streamlined the reporting process, freeing up valuable time for the finance team to focus on analysis and strategic planning. It provides fast, on-demand access to financial insights, improves accuracy, and reduces manual effort.
5. Employee onboarding assistant
A client needed a GenAI employee assistant to simplify onboarding processes by helping employees understand methodologies and locate existing APIs. The goal was to speed up development and help staff reuse existing solutions, thereby avoiding duplicate work.
GFT implemented a GenAI employee assistant that searches multiple sources for answers. It keeps itself updated with the latest content. This helps the company avoid process-related mistakes, use cloud tech better, and find internal APIs faster.
“You can speed up a lot of internal processes related to the consumption of information, such as HR policies, reviewing legal documents, or analysing financial reports. Any department that deals with large volumes of information can use this approach effectively.”
Why use GenAI employee assistants?
- Get routine work done faster
- Keep employees happy with 24/7 support
- Learn about AI in a safe way
- Make finding company info easier
- Let staff focus on more important tasks
“It's a good way to start working with AI. Being able to use it internally allows you to start and iterate, test the risks and mature with it.”
Transforming business processes with GFT and GenAI employee assistants
These five real-world use cases show how GenAI employee assistants can make businesses operate more efficiently, save money, and keep employees focused on what truly adds value.
With tools like EnterpriseGPT and RAG Assistant, GFT can provide AI assistants in a flexible way, whether through a SaaS model or deployed on your systems, either in the cloud or on-premises.
To unlock the full potential of GenAI employee assistants for your organization, consider partnering with GFT to identify the right use cases, implement them according to best practices, and drive digital transformation across your business.
