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Core insurance platform modernisation
Promutuel transforms business with new core system for claims and policy management
One of the largest damage insurers in Quebec, Promutuel Insurance provided property and casualty insurance through 24 mutual associations and planned to reduce this to16. As part of its business transformation strategy, the group sought a single, modern claims and policy management system that would help eliminate cumbersome paper, improve business processes, reduce costs and support an ambitious growth strategy.
Efficiency improvements
Achieved permanent efficiency gains in claims processing
Process optimisation
Reduced use of independent adjustors and overall claim cycle time
Guidewire innovation award
An award-winning solution – Guidewire Innovation award 2013, 2015 and 2019
Client
Promutuel Insurance
Promutuel Insurance offers insurance products for automobile, home, farm, business, life, and health. It services residents in the province of Quebec through its network of 16 mutual insurance associations. Since its foundation in 1852, Promutuel Insurance has specialized in damage insurance.
Challenge
Challenge
Consolidate claims and policy processing on a single, strategic platform
- One of the largest damage insurers in Quebec, Promutuel Insurance provided property and casualty insurance through 24 mutual associations and planned to reduce this to 16
- As part of its business transformation strategy, the group sought a single, modern claims and policy management system that would help eliminate cumbersome paper, improve business processes, reduce costs and support an ambitious growth strategy
Engagement
Engagement
Aligning technology with business success
GFT began the transformation by building a sustainable business case for the project based on Promutuel Insurance’s historic numbers and projections, followed by:
- A project implementation roadmap and revised task order management for Guidewire ClaimCenter, PolicyCenter, rating and customer data management
- Design and development of a comprehensive product architecture
- New business processes and technology to manage claims, policies, ratings, and client data management
- New ways to provide remote training and to communicate new standards to all end-users, reducing training costs, learning curve and promote best practices
- Implementation of new digital customer services using Guidewire Digital Portals
Benefit
Benefit
A leaner, more efficient business that is ready to meet future challenges
- A single, unified claims platform across all member associations so costs can be shared accordingly
- Reduced use of costly independent adjustors and risk inspectors
- Increased use of preferred third-party providers, reducing claim costs and time to settle claims
- An optimised sales process and new digital offering that has boosted sales by 60% since launch
- Winner of 2013 Guidewire Innovation award in Transformation Innovation for delivery 25% under budget and 7 months ahead of schedule
- Winner of 2015 Guidewire Innovation award in Change Management for the creation of a new training approach, consisting of a gaming concept, e-learning modules, and online exercises
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Your expert | Insurance
Alejandro Bermejo
Head of Insurance Central and Western Europe