New business banking mobile app

Mexican division of a large global bank heralds a new era of mobile business banking
The bank perceived an increased demand for digital services from business customers, ranging from SMEs to large corporations. As an innovator, the bank wished to deliver a new mobile business banking app to increase customer convenience, offer an engaging experience, and build loyalty.
A smiling woman using a smartphone and holding a credit card, representing the convenience of a new business banking mobile app.
The bank perceived an increased demand for digital services from business customers, ranging from SMEs to large corporations. As an innovator, the bank wished to deliver a new mobile business banking app to increase customer convenience, offer an engaging experience, and build loyalty. Explore GFT's latest innovation in business banking with a new mobile app that offers seamless and secure financial management. This image of a woman using her smartphone and credit card highlights the app's user-friendly interface and the convenience it brings to modern banking.

Footprint

Grow domestic market share of digital to over 50%

Collaboration

Project delivered by a team of 6

Engagement

Increased customer satisfaction

Challenge

Challenge

Digital transformation for bank enterprise channels

The bank perceived an increased demand for digital services from business customers, ranging from SMEs to large corporations. As an innovator, the bank wished to deliver a new mobile business banking app to increase customer convenience, offer an engaging experience, and build loyalty. The new app would empower bank customers to conduct their core business banking faster and more easily from a mobile phone.

As well as supporting existing channels, the new app would empower customers to:

  • Pay providers and transfer funds to third parties
  • Download account statements and reports of sales made by point-of-sale terminals with an analysis of  sales and commissions, and the ability to share using WhatsApp
  • Receive CoDi (a digital payment option recently introduced by Bank of Mexico) charges instantly, 24/7, with money immediately deposited to account
  • All operations authenticated using the mobile phone token

Engagement

Engagement

A secure mobile app built to the highest industry standards using Agile methods and mixed modern technologies

  • GFT worked directly with the client to receive continual feedback and ensure the app delivered an intuitive, frictionless user experience
  • The solution was developed using Agile methods and made optimal use of modern technologies, including, Webcomponents developed with Polymer and Litelement from Google
  • A scrum team of 6 delivered the solution using Agile SAFe methods within a Webcomponent framework
  • All system components were catalogued and can be deployed elsewhere in the bank

Benefit

Benefit

More convenient banking for business customers and increased customer loyalty

  • The new solution positions the bank at the forefront of digital channel innovation for business customers
  • A new era for mobile business banking that put the customer at the heart of everything
  • The new app has been very well received by business customers and is on target to exceed 100.000 users in 2020
  • The pioneering app is being rolled out globally

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    New business banking mobile app

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