Reporting and analysis
The GFT Banking Disruption Index assess consumer sentiment towards the digital capabilities of British banks and provides more information about how GFT can help you with your digital banking needs.
Banking Disruption Index - H2 2024
New data from GFT reveals mounting worries amongst UK banking customers about IT outages at financial institutions.
Are Brits sleepwalking into debt disaster?
Richard Kalas, Client Solutions Director, Retail Banking, GFT, reflects on the latest findings from GFT’s Banking Disruption Index, which highlights the mounting debt that UK bank customers are accumulating – often due to a lack of awareness of interest rates and overdraft fees. In addition, consumers highlight the lack of support from their bank to help them in these financially difficult times, and show a lack of awareness of tools that are being made available by their bank to help them with their hard-pressed finances.
Transforming Banking with Artificial Intelligence
In this interview, Richard Kalas, Client Solutions Director Retail Banking, GFT, and Simon Thompson, Head of AI, ML and Data Science, GFT, join FinextraTV to discuss the key findings from the Q2 2023 Banking Disruption Index; examining banks' use of AI, address customer apprehensions, and predict how the use of AI in banking is expected to evolve over the next 5 years.
