Toyota Bank implements visionary sales platform

A new dawn for vehicles sales and financing

Toyota Bank wished to harness digital technologies to boost brand engagement, help customers choose the best used vehicles and to unify customers, sellers and partners.

Two professionals in a data centre discussing and analysing a digital network, representing the implementation of a visionary sales platform. — Discover how Toyota Bank is advancing its operations by implementing a visionary sales platform. This image features professionals in a data centre, symbolising the integration of advanced digital networks and platforms to enhance sales and customer experiences in the financial services sector.

Efficiency

Multi-cloud application

Stability

Zero downtime

Simplification

One-click development

Client

Banco Toyota do Brasil S.A

Banco Toyota do Brasil S.A. was founded in 1998 as a subsidiary of Toyota Financial Services Americas Corporation. The bank provides a portfolio of investment and financing solutions, mainly relating to the sale of Toyota-brand vehicles in Brazil. Its credit services are provided directly to consumers and companies.

Partner

Microsoft Azure

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge.

Challenge

Offer a world-class omnichannel sales experience

Toyota Bank wished to harness digital technologies to boost brand engagement, help customers choose the best used vehicles and to unify customers, sellers and partners. Technically, this required:

A new strategic serverless cloud infrastructure with zero downtime and “everything as code” deployment
Automated ingestion of on-premises data with no impact on performance or service availability
A phased development with weekly releases to deliver customer value faster

Engagement

Design and build a platform to facilitate continuous development and delivery

Making extensive use of agile practices, such as lean inception, design thinking, kanban, scrum and extreme programming, GFT designed and built a new platform that facilitated continuous development and delivery. Highlights included:

A new microservices architecture with APIs packaged as docker containers, rolling updates, autoscaling and self-healing
Fully automated DevOps pipeline covering build, deployment, testing (unit, integration, end-to-end) using Azure DevOps and ARM Templates
Automated data extraction from relational to NoSQL read-only databases

Benefit

Technology drives business success

The new omnichannel platform offers benefits to all members of the value chain:

Customers feel welcome as “Toyota lovers” and enjoy defined digital journeys
The bank’s business is transformed with a digital platform that is reliable and scalable
Groundbreaking architecture sets new standards for Toyota Bank and the industry