![Key Visual for GFT Banking Agent This key visual for GFT Banking Agent showcases a woman holding a smartphone, enveloped in a mesmerizing display of abstract purple and pink lights. The image evokes a sense of modern technology and digital innovation, reflecting the dynamic and futuristic nature of the GFT Banking Agent. The interplay of lights and shadows creates an immersive and visually captivating atmosphere, symbolizing the seamless integration of advanced AI and banking technology in enhancing customer experiences.](/.imaging/focalpoint/1600x1920/dam/jcr:d1e28b44-8761-4cc0-9bf0-97090d02ea4a/gft-key-visual-gft-banking-agent.webp)
Tap into the future of banking agents
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Boost customer experience:
The GFT Banking Agent has a commanding real-time view of the customer’s service portfolio and can manage complex multilingual queries immediately. -
Reduce call center costs:
Embrace generative AI and automate most first-level support tasks. Call center staff can be freed from routine call handling to focus on tasks that add more value. -
Show digital leadership:
Generative AI is the next wave of the digital revolution. Early adopters will enjoy a competitive advantage, an image boost and a substantial increase in customer satisfaction levels.
Simplifies banking
Quickly process banking transactions – such as secure transfers, bank statements and credit card holds thanks to direct access to core banking system.
Reacts immediately
The GFT Banking Agent can manage even complex queries within seconds due to real-time information across linked systems.
Delights customers
Increase engagement and build loyalty thanks to multilingual support and chatbot personalities with empathy, while remove language barriers .
![Infographic for GFT Banking Agent Explore the GFT Banking Agent's process flow with this detailed infographic. It illustrates the journey from a user's question to the final answer, showcasing the integration of Large Language Models (LLM), knowledge bases, and core banking systems (CBS). Ideal for understanding how advanced AI and banking systems collaborate to deliver precise and efficient customer service solutions. The infographic outlines the five key steps in the process, emphasizing the seamless interaction between technology components.](/.imaging/focalpoint/1600x900/dam/jcr:9a8b7c8d-ba2b-4412-9c45-4872c8cd2a0f/gft-infographic-banking-agent.webp)
![Infographic for GFT Banking Agent Architecture The infographic for GFT Banking Agent Architecture displays the different components and their interactions within the system. The architecture is divided into several sections: Interaction Channels, Agent’s Platform, Data Platform, and External Data Sources.<br/>Interaction Channels lists the communication methods such as STT/TTS, Web/Mobile app, API, MS Teams, WhatsApp, Telegram, and more.<br/>In-Context Execution shows components like Data pre-processing/embedding/context, Prompt construction, and Prompt execution.<br/>The Generative AI Platform and Intent-Based Platform highlight the core AI components of the system.<br/>Audit and Observability includes sections for Bot Orchestration, Supervision & Guardrails, Document Generation, and Workflow Engine.<br/>Connectors indicate the connection to systems like SAP, Salesforce, ServiceNow, Oracle, etc.<br/>The Data Platform details Data Access Layer, Data Storage, Data Management (with Data Privacy and Data Quality), and Data Ingestion.<br/>External Data Sources differentiate between Public and Private data sources.<br/>This infographic provides a clear overview of how advanced AI and banking systems collaborate to deliver efficient and secure customer service solutions by illustrating the integration and interaction of various components within the system.](/.imaging/mte/gft/full/dam/Website-MASTER-Images/Solution-offerings-campaigns/Images/banking-agent/GFT-Infographic_Banking-Agent-Reference-architecture_white-bg.png/jcr:content/gft-infographic_banking-agent-reference-architecture_white-bg.png)