Retail banking

Today your bank faces disruption from every angle.

A woman looking at a shop window display at night, with her reflection visible on the glass. The scene is illuminated with city lights in the background. — The image captures a woman admiring a retail window display at night, showcasing her interest in retail products. Her reflection on the glass highlights the interaction between the customer and the retail environment. The backdrop of city lights adds a dynamic and vibrant atmosphere, symbolizing the modern retail banking experience that integrates physical and digital realms. This visual represents the essence of retail banking, focusing on customer engagement and the seamless blend of online and offline shopping experiences.

Customers want banking their way

Remember when banking was a stable business? That was yesterday.

70% of bank interactions are mobile or online. Your customers know what a good digital experience feels like.
They are impatient, demanding and uncommitted. If you don’t meet their expectations, someone else will.

Competition is fierce and comes from all directions

Neo banks, digital banks and challengers are popping up everywhere. Born on the cloud, these upstarts are agile, responsive and have redefined efficiency.

You must embrace modern methods and new technologies to stay ahead.

Connectivity and collaboration are critical to your success.

Global banking is becoming a horizontal, open ecosystem.

Today, APIs are essential for banks to share data with trusted third parties and to power new business models.

Success in an open, digital future depends on a unified API strategy.

In this transformed world, banks have no choice but to disrupt or face disruption.

Gear up for the new challenges

The 3 pillars of retail banking success

Customer expectations, technology and regulations redefine retail banking. How will you adapt? In the new age of collaboration you need to partner for success.

Modernise your mainframe

The mainframe technology that drove your success may now be slowing you down. But modernisation does not mean replacement. A sequential mainframe modernisation offers a roadmap to modern methods and technologies without the cost or risk of a wholesale migration. And you can build a continuous cycle of increased productivity with DevOps and microservices.

Open up to the world

In the age of open banking, your technology must also be open. Move to an open banking platform and participate in new collaborative business models. You can develop an integrated API strategy to enter new markets, explore new operating models, and build innovative business partnerships. Realise the bottom-line potential of an ecosystem where banking meets technology.

Quickly launch digital products

Cloud redefines the economics of banking. You need to migrate to the cloud to stay ahead of the competition and to give customers the services they expect. Launch new digital products in just weeks and welcome a new age, powered by innovation and change. You can also harness the power of BankLiteX to modernise your core and transform.

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