Banking Disruption Index Report

Insights from around the world: GFT report on customer habits and preferences in the banking sector, including for the first time customers from Poland.
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How do global consumers navigate the digital banking revolution?

  • Groundbreaking analysis from 12,000 respondents from countries including the UK, USA, Germany, Japan, Italy, and, since 2023, Poland
  • The report compares consumer behaviors across different countries based on responses to 10 questions about digital products, experiences, and customer habits
  • Country-specific topics, enhancing understanding of local environments and sentiments

„These are only several of the crucial results of this survey, which give us insight into customers preferences and expectations towards digital banking. Please get acquainted with the conclusions included in the study“

Marcin Myszkowski
GFT
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„Poles are followed by Italians while Germans trust technology the least, shows GFT report. GFT quarterly surveys global bank customers and creates a special report – Banking Disruption Index. The most recent edition marks the debut of Polish customers with striking results.“

Łukasz Fuja
GFT

Interesting Insights

Interesting Insights
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Banking Disruption Index report

The GFT report on attitudes, habits, and preferences of customers in the banking sector in Poland.

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